Justin Foster Unfiltered http://fosterunfiltered.com Listening to the voices inside my head ... and yours. posterous.com Sat, 28 Jan 2012 06:36:00 -0800 "Investments" - a code word for failure http://fosterunfiltered.com/investments-a-code-word-for-failure http://fosterunfiltered.com/investments-a-code-word-for-failure

Some things were just never meant to be, but that doesn't mean that investors won't pile millions of dollars upon a bad idea or even a good idea gone bad. Whether they crashed and burned or sucked investors dry, these ventures just didn't work out. Check out our graveyard of dreams and money to get a look at VC (venture-capital) investments that just weren't wise.

  1. Amp'd Mobile: Amp'd Mobile takes the crown for money-burning, with $360 million that ended in bankruptcy. The company's major problem was its customers' ability to pay. While other mobile providers check for an ability to pay bills within 30 days, Amp'd let it go to 90 days and marketed to these risky customers. It has been reported that 80,000 of the company's 175,000 customers were unable to pay their bills.
  2. Procket: Networking company Procket was once one of the most highly valued telecom startups in the U.S. It had $272 million in venture-capital funding and a valuation of $1.55 billion but was ultimately sold to industry behemoth Cisco Systems Inc. for a disappointing $89 million.
  3. Webvan: Webvan was a grocery-delivery business that served nine metropolitan areas. Once valued at $1.2 billion with plans to expand to 26 cities, the company went bankrupt in 2001. Despite millions in sales, the company's demise was brought on by a money-burn that exceeded sales growth. Major purchases included $1 billion for warehouses, enterprise servers and more than 100 Aeron chairs. Additionally, it acquired HomeGrocer just a few months before going under. This fast expansion proved to be too much for Webvan. This company that once had about $800 million in venture capital ended up with $830 million in losses, with about $40 million on hand.
  4. Caspian Networks: Caspian Networks, originally founded as Packetcom Inc., had a number of ups and downs, including a washout in 2002; the company finally shut down in 2006. Caspian Networks fluctuated from more than $300 million in funding and 323 employees to less than 100 employees and closed doors.
  5. Pets.com: This icon of the dot-com bubble died out in November of 2000, going from a listing in NASDAQ to liquidation in just nine short months. The site sold pet supplies and accessories online. Once backed with $50 million by Hummer Winblad Venture Partners, Bowman Capital, and Amazon.com Inc., Pets.com had promise and even bought out competitor Petstore.com. But in the end, its stock bottomed out at 19 cents per share. Remembered for its sock-puppet ads, the expense of its $1.2 million Super Bowl ad, as well as large infrastructure investments, proved to be too much. Pets.com's sock puppet lives on as the icon of BarNone Inc.
  6. Optiva: Optiva, a nanotech company that laminated flat-screen TV sets, had to shut down after it failed to continue to raise funding. It initially raised and ran through $41.5 million in venture capital. The problem was that it took too long to release its product, which was obsolete by the time it came to market.
  7. Kozmo.com: Kozmo.com's small-goods delivery service, while a recipient of around $250 million in investment, and popular with students and young professionals, ultimately met its end and liquidated in 2001. Its business model was criticized as unprofitable because it didn't charge for deliveries. Kozmo.com's demise is profiled in the documentary film e-Dreams.
  8. CueCat: This much-mocked pen-sized bar-code scanner was designed to make finding information about ads easier. Instead, Digital Convergence Corp., CueCat's creator, burned through $185 million from investors like The Coca-Cola Co. and General Electric Co. The device simply failed to catch on, and it was plagued with security problems.
  9. DeNovis Inc.: DeNovis software once attempted to change the medical-claims world but ended up shutting down instead. It raised $125 million in venture capital and had 110 employees. Unfortunately, that wasn't enough, and this promising solution simply didn't have the cash to hang on until the software could be launched.
  10. PointCast Inc.: After tens of millions of dollars in venture capital and a $400 million buy offer, PointCast was finally sold for $7 million. It was originally touted as the next big thing, but failed to live up to its hype when its software and downloads irritated customers.
  11. eToys: Despite being measured as the "benchmark against which all other sites are measured," eToys ended in bankruptcy. The company was largely edged out by Amazon.com, which formed a partnership with Toys 'R' Us, but ultimately, customers just weren't willing to wait a few days for their Legos. It was backed by VC firms Idealab, Highland Capital Partners LLC and Sequoia Capital Partners.
  12. AllAdvantage: AllAdvantage offered Internet users 50 cents per hour to watch banner ads on a "Viewbar." Of course, the problem with their business model was that advertisers didn't see the appeal of the low-pay demographic AllAdvantage offered. This company represents $135 million in venture capital down the drain.
  13. FastForward: FastForward's software and design took a nosedive due to faltering profits. Investors sunk $54 million into the company, which ended with bankruptcy and a selloff designed to raise funds to pay around $2 million in debts.
  14. Xoma: While many pharmaceutical companies enjoy soaring profits, Xoma isn't one of them. This 26-year old company has not earned a profit since its inception in 1981. In fact, it has run through more than $700 million. Its stock has gone from highs of $32 per share to $3.04. Of course, this company's future is much more promising than many of the other companies profiled in this article. There's still a chance that Xoma will see success, even this far down the road. Perhaps you'll see Xoma on a future list of VC turnaround stories.
  15. Flooz.com: Flooz was a digital currency that could be bought online and used somewhat like a gift certificate for online retailers. The company raised more than $50 million in support but, despite backing from big names like Whoopi Goldberg and J. Crew, went broke in 2001 after revenue slowed down. The company also suffered because thieves charged around $300,000 in Flooz to stolen credit cards.
  16. Vanguarde Media Inc.: Vanguarde Media, publisher of Savoy, Heart & Soul and Honey, couldn't stay afloat, filing for bankruptcy in 2004. Even after $60 million in VC funding, the company simply wasn't able to sustain its business model with advertising revenue. Vanguarde Media also had troubles with real estate and Web sites.
  17. Pixelon.com: Although Pixelon's money-burn of $16 million isn't remarkable in comparison to the other all-stars on this list, the way it was burnt certainly is. Pixelon's founder, "Michael Fenne" was more con man than entrepreneur, spending most of the company's investment on a Las Vegas launch party peppered with stars like Tony Bennett, Kiss and The Who. Eventually, it came out that Mr. Fenne was actually David Kim Stanley, a man on the run from the law and living in his car, who previously pleaded guilty to swindling $1.5 million from friends and neighbors.
  18. Bolt Media Inc.: Bolt Media survived the dot-com era but finally met its end. This video site, launched in 1999, had more than $60 million in venture backing, and even went through a number of trials like a management buyout in 2004. In the end, Bolt's lawsuits kept it from being bought out by GoFish Corp., and the company has since shut down.
  19. DigiScents: Would you like to "smell" the Internet? Yeah, we didn't think so. Neither did potential investors for DigiScents. After $20 million in investment, this smelly company was shut down because it couldn't come up with additional cash to go on.
  20. Boo.com: Boo is a prime example of dot-com excess, with $120 million burned on apartments, gifts and a huge site that left dial-up modems struggling. The company had Miss Boo, a sales-assistant avatar, and loads of JavaScript and Flash. Essentially, the site lacked usability. The book "Boo Hoo: A Dot Com Story," chronicles the company's boom to bust.

The term "investment" for spending your tax dollars is a common phrase amongst politicians. It sounds so much better than "we are wasting your tax dollars".

Consider this: the story above highlights the top 20 worst VC investments of all time. Their sum total is a FRACTION of the "investment" dollars lost by US taxpayers on Solyndra, BrightSource and other so-called Green Energy Investments made by Team Obama. And this doesn't include the billions lost on the GM & Chrysler bailouts.

If politicians are going to insist on calling these "investments", then they need to be held to the same standards of investors. Which means at a minimum, getting fired.

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http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
Fri, 30 Dec 2011 09:08:00 -0800 My 2012 Manifesto on Creating an Elite Personal Brand http://fosterunfiltered.com/my-2012-manifesto-on-creating-an-elite-person http://fosterunfiltered.com/my-2012-manifesto-on-creating-an-elite-person

Marine

 

The last few years have been a winnowing of mediocrity.  Brands - especially personal brands - have had to toughen up, work harder, and be smarter in order to survive.  If you aren't a mediocre brand, this process has created more discipline, more perspective, and a stronger sense of confidence.  

2012 is now a chance to create a true competitive advantage with your personal brand; to join the elite in your industry, community, etc.  Note:  by elite, I mean The Best - the 1%'ers of performance, not wealth or status.

Here are 5 check-boxes for creating a truly elite personal brand in 2012:

  1. Get Fit.  Losing weight and getting fit is an outward sign of inward discipline.  From a first-impression standpoint, people will notice.  More importantly, you will notice.  It will give you more self-confidence and more endurance.  You will be able to work with a clearer head and work longer hours when necessary. 

    Don't over-think this.  Getting fit is a matter of math (burn more calories than you consume), education (learn what to put in to your body and what exercises to do), and discipline (have a plan and stick to it).  If you need help in any of these areas, I strongly recommend hiring a personal trainer - especially one with a sports conditioning background.  Remember, this isn't about vanity - it's about performance.  I also highly recommend the book The Power of Full Engagement.  This is a fitness/performance book written specifically for executives and professionals.

  2. Get Your Crap Together.  It might be time for an honest conversation with yourself.  Specifically, this is an honest conversation is about your weaknesses.  Every elite person I know is very aware of their weaknesses.  They have a system for dealing with them - and often are able to channel these weaknesses, turning them in to strengths.  Being aware of and dealing with weaknesses keeps you humble and centered.  The list can be long: our past, bad habits, emotional issues, mental health, financial issues, family drama, relationships, etc.  By dealing with these issues, you are doing what few people are willing to do - which makes getting your crap together a competitive advantage.   My friend and mentor Ron Price wrote an excellent book on this subject called Treasure Inside.  Buy it here. 

  3. Remodel Yourself.  This can be summarized as:  buy some new clothes and get a new hair cut.  The cool thing is that if you get in shape and deal with your internal weaknesses (1 and 2 above), you will WANT to look different.  As I have said many times, I don't give style advice to women (at least not proactively!), but here are some tips for my fellow dudes:
     
    1. Don't let your wife/girlfriend pick your clothes for you.  Be a man and do this yourself. Instead, pick up an issue of Men's Health.  Each issue is chock full of ideas for creating a good style.
    2. When it comes to clothes, don't be afraid to find your own style.  If you don't know where to start, stick with classics (Think Frank Sinatra).
    3. Buy suits and sport coats that will last at least 3 years.  This means darker colors and non-trendy cuts.  It also means higher quality, so that it will last.  I recommend Men's Warehouse for suits.  They can help you find the perfect colors and cuts for you.
    4. Once you have the above, you can compliment it with more stylish items such as shirts, shoes, ties, watches, etc.  With the exception of timeless styles, ties and shoes should not be worn beyond a year.  
    5. Some don'ts ... with a few exceptions, don't wear slip-ons with a suit; don't wear button-down collar shirts with a suit; don't wear your tie too long or too short; don't wear pleats. And the biggest Don't of all: don't dress like you are trying too hard or not trying at all!
    6. Find a hair stylist that tells you what kind of hair style looks good on you.  A tip within a tip: find a celebrity dude with a similar hair line as yours to be your Haircut Lab Rat.  He has the bank account to hire expensive hair stylists.  Then show his picture with the hair style you like to your stylist. 
  4. Improve Your Communication Skills.  Mediocre personal brands are poor communicators.  Even decent personal brands are good at either speaking or writing.  Elite personal brands are awesome at both.  The great myth is that speaking and writing are some sort of inherent skill.  While you may have a disposition to one over the other, both are learned skills.  As such, they take repetition, practice, and discipline.  So ... find a topic you are passionate about and write and speak on it.  The writing part is easy: start a blog.  Speaking opportunities are fairly easy too.  Civic and business groups, schools, and non-profits are always looking for speakers.  Just make sure your topic is relevant and useful.  If you need help with your speaking skills, join Toastmasters.  It is a boot camp for speaking - and also a great networking opportunity.
  5. Expand Your Mind.   Consider this ... if something has mass appeal, it is rarely elite.  By its very nature, mass appeal requires the dilution of awesomeness.  So every day we are fed mediocrity in education, news, advertising, car, music, movies, books, restaurants, etc.  Almost all of this encourages everyone to be average; to blend in.  And, ironically, if you don't blend in, you aren't hip or cool.  Here are some mind-expanding habits I see from elite people I know:

    1. They are readers.  More specifically, they are Learners and books are a great way to learn.

    2. They are "local-vores".  This means they eat locally.  They get to know local restaurant owners and chefs; which expands their knowledge of food and culture.

    3. They are independent thinkers.  They have multiple sources of news and information and research and fact-check what they are told.

    4. They are quotable.  They have original ideas that people want to write down (or re-tweet).

    5. They are not Over-Promoters.  They tend to be quiet and often un-assuming. 

    6. They are happy.  They smile, laugh, and have deep, meaningful relationships.

 

None of the above is easy. That's why they call it "Elite".  When you find yourself lost or stuck, remember these three things:
  1. If you have talent, originality, and discipline you don't need the rest of the world to define you.
  2. Honesty, humility, and kindness are the most elite of traits.
  3. Nothing worth doing can be accomplished without commitment and enthusiasm.  

I hope you have an awesome - and Bacon-y - year!

 

Is your brand Oatmeal or Bacon?  Find out here.


For social links, view my About.Me Profile: http://about.me/fosterthinking

 

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http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
Mon, 19 Dec 2011 09:07:35 -0800 How to Write a Bad Marketing Plan http://fosterunfiltered.com/how-to-write-a-bad-marketing-plan http://fosterunfiltered.com/how-to-write-a-bad-marketing-plan
Warroom

A typical task this time of year for small business owners or marketing decision-makers is to write a marketing plan.  There are plenty of articles and posts on how to write an effective marketing plan.  So here is one on how to NOT write an effective plan.  

  1. Focus on how much money you will spend.  At some point, marketing became equated with spending money.  Of course, you need a budget - but focus on investing in results, not just spending a budget.  I recommend a "zero sum" approach.  Start with desired outcomes, then establish how much you need to spend to reach those goals.  Keep in mind that word-of-mouth is always free.

  2. Create a punch list of tactics.  Of course, you need a plan for what you are going to do.  However, a "check box" mentality distracts from the true task at hand - producing results.  This will prevent you from measuring progress by what you've done instead of what you produced.  

  3. Establish a target demographic.  Demographic-based target audiences are a relic of media placement.  Unless you are selling to shut-ins and geriatrics, demographic models have mostly been fragmented.  Instead, focus on the psychographic profile of your ideal audience.  How do they think?  What do they believe?  What are their drivers?

  4. Don't worry about a message.   Marketing is all about saturation, right?  It doesn't matter what your message is.  Just get a slogan, a jingle and get your brand in front of enough people and it will produce sales results.  Unfortunately, this happens enough times to perpetuate this myth.  For those of you that don't believe that "luck" should be part of a marketing plan, your message is the single most important part of your plan.  Simply put, your message is what you would say to your ideal audience that establishes an emotional connection and creates the desired behavior.  Simple, right? 

  5. Don't worry about quality. This bad marketing plan mistake is partially related to #2 and #4.  The focus on punch lists and saturation often leave a lack of funding on producing quality marketing materials and advertising.  A poorly shot TV ad, a poorly written radio ad, a poorly designed print piece, a poorly designed web site, etc are evidence of a poorly thought-out marketing plan.

  6. Write your plan for the entire year.  Frankly, we shouldn't have annual marketing plan.  It locks you in to a plan that has minimal flexibility.  One year in a brand is a long time.  New opportunities will arise, new threats will emerge, and markets/trends will shift.  And you will be stuck in Q3 of your plan using old data and old ideas.  Instead, focus on a strategic plan for the year with 4 - 5 measurable outcomes (i.e. revenue per customer) - then use quarterly marketing plans for the execution side of the plan.

  7. Don't establish benchmarks or outcomes.  I've used the term outcomes, benchmarks, measurables, and results enough times to sound like a real consultant.  Without them, you don't have a plan.  
So put down the egg nog, quit rooting through that gift basket of goodies your radio rep brought you, and get to work!

If you need to get a last minute Christmas gift for someone you really love, get them this

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http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
Fri, 16 Dec 2011 08:40:42 -0800 5 Marketing Trends Worth Watching in 2012 http://fosterunfiltered.com/5-marketing-trends-worth-watching-in-2012 http://fosterunfiltered.com/5-marketing-trends-worth-watching-in-2012
Justinselena

'Tis the season for blog posts and articles on the "Best/Worst of 2011" and trend-watching for 2012.  I don't know how many marriages Kim Kardashian will have or if Justin and Selena will tie the knot.  But I do believe these are the top 5 marketing trends that decision-makers should be watching in 2012:

  1. The Buy Local movement will grow.  American Express's very well-executed "Small Business Saturday" campaign is just the tip of the iceberg for this trend.  Thanks to awareness campaigns, word-of-mouth, and the continued flat economy, buying local will be even hotter in 2012.  The lesson for locally-owned businesses is to not suck at branding.  This starts by actively participating in the Buy Local movement.  It also means investing in first impressions: logo, signage, web, etc.  People want to buy local, but they don't want to buy local crap.

  2. "Indie" brands will stay hot.  Similar to the Buy Local movement, Indie brands are hot right now.  Indie brands are more about un-establishment rather than anti-establishment.  This means they are edgy and different, but still have some mass appeal.  These are small record labels, regional chains (i.e. Dutch Brothers), small clothing lines, etc.  The #1 goal for Indie brands (besides having great products) is to have a findable and usable web site - and making sure it is integrated with your social media efforts.  

  3. Mobile web will (almost) reach small businesses.  Since the web is people-driven, it will evolve as people change their habits, new technologies emerge, etc.  One example is the rise of mobile web that has been fueled by smart phones, 4G, and greater access to wifi.  For smaller businesses, this means making sure your web site is mobile-enabled - and making sure that you have a good presence on Google Maps.  By mid to late 2012, I also think you will see more small business related mobile apps.  As the cost of app development drops, savvy small businesses will start do use apps to promote their brands and sell products.

  4. Integration is in.  This trend has emerged in larger brands the last few years.  In short, it means integrating your visual identity, message, offerings, etc through all mediums.  This is not a new concept. However, the fragmentation of old media and the emergence of all the new media platforms, it is certainly more difficult.  For small business owners, this means making sure that all of your marketing vendors are talking to each other.  This traditionally hasn't happened, so be prepared for drama and push-back from each of them.  Or get them all in a room and post the video on YouTube!   The bottom-line: by not integrating your brand across all mediums, you will dilute your brand, confuse your audience, and look like an amateur.

  5. Interaction will be a requirement. Other than small pockets within certain demographics, the idea of "passive" branding is pretty much dead.  Passive branding is part of the old thinking about saturation - that enough people see your billboard or see/hear your ad, then it creates brand awareness.  And brand awareness leads to sells. In the words of Keyshawn Johnson, "C'mon Man!" The business owner in you wishes it works this way, but the consumer in you knows it doesn't.  If you are going to do outbound marketing (radio, TV, billboard, print, direct mail, PPC, etc), you have to give something for people to DO!  This is why QR codes are hot right now.  I'm not sure this trend will continue, because 90% of where the scan takes you is boring or poorly executed.  However, the idea of getting your audience to do something is on the right track.  The same rule applies to e-mail marketing, text marketing, social media advertising, etc. - using these tools is not enough.  There has to be interaction - or at a minimum, a call to action or offer.
An over-arching trend that effects all brands is that the consumer is in charge.  Almost without exception, you need them far more than they need you.  So whatever medium or method you use, keep this in mind.  Treat your audience with respect.  Be clear in your offer.  Tell them what makes you different/better.  Then love 'em up when they buy from you.


Is your brand Oatmeal or Bacon?  Find out here.


Phone:  208-841-3497

For social links, view my About.Me Profile: http://about.me/fosterthinking

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http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
Fri, 09 Dec 2011 11:33:34 -0800 Reviewing my new Kindle Fire http://fosterunfiltered.com/reviewing-my-new-kindle-fire http://fosterunfiltered.com/reviewing-my-new-kindle-fire
Photo_on_2011-12-06_at_11

I bought an iPad earlier this year.  Once getting past the novelty of actually having one and the excitement of learning about it, I found that I really didn't use it that much.  It was great for travel, but just too big for everyday content consumption.   I was excited to hear about the Kindle Fire - not just the price point ($199), but also the content integration with Amazon and the Android OS.  

I've had my Kindle Fire for about 2 weeks.  Here are the top 5 likes and dislikes ...

Likes:
  1. It's not a computing device; it's a content platform.  In other words, it's not trying to be an iPad - and that's what I love about it.  It is great for reading, watching video, surfing the web, listen to music, e-mail, social media, etc.  If I want to work on documents or use more heavy-duty software, I have my MacBook Pro.

  2. You can hold it in one hand.  And if you get a cover for it, you can hold it like a book.  This makes it much easier to use at home, office, at coffee, etc. than an iPad.  It truly does replace both books and a laptop for content consumption.

  3. It has a crystal clear screen - feels almost like a small flat screen TV.  This makes reading, watching video, etc. even better.

  4. The Amazon Cloud integration.  Simply download the Amazon Cloud app to your computer and it will send your iTunes library, documents, and other files that you choose to the Amazon Cloud. You can then access them through the KindleFire (and your smart phone).

  5. Amazon Store integration.  It is scary easy to buy with one click on the Kindle Fire.  As such, I find myself reading more - but also buying more.  Which, of course, is part of the reason they priced the Kindle Fire so low.  I also like the integration with Amazon Prime and video streaming.
Dis-Likes
  1. The Amazon App Store is pretty bare.  For example, there is no Gmail integration.  There is an e-mail app already on-board, but I'm used to the way my HTC Thunderbolt (Android OS) has such tight Gmail integration via a true app.  The same issue applies with other apps you might be used to like Facebook.

  2. Although the screen is plenty big to handle a full web site, a lot of sites are assume that you are accessing via mobile device - so you get the mobile version of their web site.  I assume that this will eventually be addressed with mass adoption of the Kindle Fire, but it's annoying right now.

  3. Although a bright, clear screen, the Kindle Fire doesn't have the silky smooth response that an iPad does.  It has a slight delay and a little awkwardness on moving from app to app, browsing the web, or turning a page while reading.  I often find myself needing to double tap links or apps to get a response. 

  4. The power button and head phone jack are on the bottom of the device.  This means that you easily can accidentally bump the power button - and when you have head phones in, they have an irritating kink in them.  It was probably a decision based on production cost, not usability - but something that Steve Jobs would have never tolerated.

  5. Although you can easily hold it in one hand, it is much more bulky than I anticipated.  It is almost brick-like - both in design and weight.  This isn't a big deal, but you get used to a standard of blending of function and beauty from using Apple products.

Bottom-line:  the Kindle Fire does exactly what it is supposed to do.  And I love that.  It doesn't have the cool factor of an iPad, but it is very functional and quickly has become part of my content consumption rituals.  And at $199, it is tremendous value.

If you have one, I'd love to hear your comments about it.

Is your brand Oatmeal or Bacon?  Find out here.


For social links, view my About.Me Profile: http://about.me/fosterthinking

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http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
Fri, 25 Nov 2011 08:01:51 -0800 My Initial Review of Boise State's NFL Prospects http://fosterunfiltered.com/my-initial-review-of-boise-states-nfl-prospec http://fosterunfiltered.com/my-initial-review-of-boise-states-nfl-prospec
Bsu

The 2011 Boise State Broncos have the deepest and highest quality class of NFL draft prospects in the history of the school.  There are still 3 more games (two regular and a bowl game), the NFL combine, BSU Pro Day, and private workouts.  So a lot of things can change between now and then.  But here is a preview of each draft eligible Bronco - ranked from top to bottom.

Nate Potter.  A proto-typical NFL left tackle, Potter is the latest in a string of NFL offensive line prospects from BSU.  He is currently projected as a late 1st round/early 2nd round draft pick.  Tall and athletic, Potter would be a fit for NFL teams that use a zone blocking scheme.  The Arizona Cardinals could use him immediately at left tackle. Reminds me of current Joe Staley, left tackle for the 49ers.

Billy Winn.  A tremendous athlete for his size, Winn is also versatile. He would be a fit as a 3-4 DE a 4-3 defensive tackle or a 4-3 DE in a scheme that uses a base end.  He would do well in a flex-style defense that use multiple fronts - like the Patriots.  Winn is projected as a late 1st rounder/early 2nd rounder.  Reminds me of Cowboys d-lineman and Pro Bowler Jay Ratliff.

Doug Martin.  "Muscle Hamster" has seen his draft prospects rise after two very productive seasons.  RBs don't have the early round draft value they used to, which means NFL teams are looking for RBs in the 2nd and 3rd round.  His relentless running style, pass-catching skills, and pass blocking ability are all traits an NFL team is looking for in a starter.  He can also return kicks.  Martin is versatile enough to play in any type of offense.  Reminds me of former Heisman winner and current Saint Mark Ingram.

Shea McClellin. Yet another versatile player, this Marsing High grad has played DE, DT, Joker (stand-up DE), rover, and MLB.  Tall, athletic, and relentless, McClellin's skills translate to either 4-3 rush end or 3-4 outside LB.  Because of his athleticism, I expect him to be drafted as an OLB - somewhere around the 4th or 5th round.  Reminds me of Ravens OLB Jarret Johnson.

Tyrone Crawford.  A late bloomer from Canada, Crawford is equally adept at stopping the run and rushing the passer - a rare combination.  He has ideal size for a base (left) DE in the NFL, but could also slide inside on passing downs - much like how the Giants use their DEs.  Likely a 5th or 6th rounder - but stock may rise based on work-out performances. Reminds me of Titan DE William Hayes.  

George Iloka.  The Broncos' struggle against the pass may have caused Iloka's stock to drop a bit.  However, he is a tall, athletic safety who can turn and run with slot receivers - but is also big enough to cover TEs and RBs.  The NFL is trending towards smaller safeties, but Iloka's ability to play both strong and free safety (and special teams) will get him drafted in the 5th or 6th round.  Reminds me of Giants safety Kenny Phillips.

Kellen Moore.  Kellen's NFL prospects will one of the more hotly debated pre-draft discussions.  Simply put, Kellen is small - almost tiny - by NFL standards.  Contrary to popular opinion, he does have decent arm strength - especially on intermediate routes.  Of course, his greatest strength is his mind. He has "future coach" written all over him.  He need to go to a team that doesn't need a starting QB, that has a history of ignoring conventional wisdom, and that would appreciate Kellen's intelligence.  The best fit for him would be the Colts - in the 5th or 6th round.  Kellen reminds me of no current NFL QB. His size and intangibles remind me of Joe Montana - but reality reminds me of former Oregon Duck Bill Musgrave.  Musgrave had a decent career as an NFL back-up but a much longer career as an NFL assistant coach and offensive coordinator.

Tyler Shoemaker.  Shoemaker is having a record setting year at WR for the Broncos; doing most of his damage from the slot position.  Shoemaker has decent speed, good hands, runs crisp routes - and is a wicked blocker.  Larger slot receivers are in vogue with many NFL teams right now, so expect Shoemaker to end up going in the 6th or 7th round.  Reminds me of Packers WR Jordy Nelson.  

Kyle Effaw.  Although Effaw's catches and TD totals have dropped this year, he has still been an integral part of the Bronco offense.  Effaw is a small TE by NFL standards (6'4, 227).  However, he is a tenacious blocker - especially on the move.  A number of NFL teams are using TEs in the slot and motioning them to either block or run a pass route - a role that would be a good fit for Effaw.  Reminds me of Ravens TE Dennis Pitta.

Jarrell Root.  Root has been caught up in a numbers game at DE for the Broncos.  The emergence of Ryan Winterswyk in past seasons and later Tyrone Crawford have limited Root's playing time.  However, he is getting a lot more reps this year due to rotation and BSU's extensive use of "Bear" (5 d-linemen) fronts.  Root is an emotional leader, a tenacious pass rusher, and also plays special teams - all skills that should give him an NFL shot.  Probably a 7th rounder for a team; possibly as an outside LB in a 3-4 scheme.  Reminds me of late-bloomer Chris Clemons, a DE for the Seahawks.

Aaron Tevis.  Tevis may be the best over-all athlete for the Broncos defense - including having amazing hands for a LB.  Tevis has good height - but thin and narrow-hipped by NFL standards.  He also seems to lack the side-to-side suddenness and the "sand in the pants" that many NFL teams look for in an outside LB.  He should still get a shot as either a 7th rounder or a priority rookie FA.  Reminds me of Titans OLB Gerald McRath.

Byron Hout.  Hout is a good, solid college football player.  He plays with an edge and a ferociousness that will catch the attention of NFL scouts.  However, he is stiff in the hips and doesn't have a lot of speed - both of which are must-haves at the NFL level, especially at MLB.  I'm curious about how he grades out in the pro day workouts.  I don't think he will be drafted but should get a NFL camp invite as a rookie FA - possibly as a FB. Who knows - if he gets the right shot, he may stick on a roster.  Because of that, he reminds me of  Bengals LB (and occasional FB) Dan Skuta.

Other seniors: 
Chase Baker - Great guy and a tough dude, but too many injuries and too small to be an NFL DT
Brad Elkin - Doesn't have a punting style that most NFL teams are looking for, but may get a camp invite.  
Cedric Febis - Took him until his senior year to be a starter at safety - and still looks lost at times.  
Chuck Hayes - To be an NFL guard, you can big and slow, but not small and slow. 
Travis Stanaway - A good special teamer, but not an NFL prospect.
Hunter White - A good athlete with a little nasty in him, but simply too small for the NFL.
Cory Yriarte - A history of injuries and a lack of size likely means no NFL shot.
Thomas Byrd - Likely a future grad assistant and coach, but not an NFL center.
Antwon Murray - Simply hasn't played enough - and there must be a reason for that.
Matt Wilson - Has played less than Murray

Dan Paul, DJ Harper and Jerrell Gavins will all likely apply for medical redshirts to play one more year.



Is your brand Oatmeal or Bacon?  Find out here.


For social links, view my About.Me Profile: http://about.me/fosterthinking

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http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
Sat, 19 Nov 2011 08:17:59 -0800 Top 10 NFL Players from Obscure Schools http://fosterunfiltered.com/top-10-nfl-players-from-obscure-schools http://fosterunfiltered.com/top-10-nfl-players-from-obscure-schools
Jared_allen

The U.  The Ohio State University.  University of Southern California. Nebraska.  Michigan.  Such is the litany of famous football programs.  But with the advent of large scouting departments on NFL teams, scholarship limits and YouTube, small school players now have a legitimate shot at getting noticed by the NFL.  

So who are the best of the current NFL players from small schools?

Here is my top 10:

  1. Jared Allen - DE - Minnesota Vikings.  This Idaho State Bengal was the winner of the 2003 Buck Buchanon Award (best defensive player in DI-AA) and was drafted in the 4th round in 2004 by the Kansas City Chiefs.  Now with the Minnesota Vikings, Allen over-came off the field issues to become one of the NFL's premier pass rushers - recording double digit sacks for 5 straight years.

  2. Fred Jackson - RB - Buffalo Bills.  Jackson went to Coe College, a liberal arts school in Cedar Rapids, Iowa with an enrollment of 1300.  Jackson was discovered by former head coach and GM of the Bills, Marv Levy (who is also an Coe College alum).  Signed as an undrafted free agent in 2006,  Jackson is currently the NFL's leading rusher - having beat out former first rounders Willis McGahee and CJ Spiller for the starting RB gig.  

  3. Miles Austin - WR - Dallas Cowboys.  Austin was signed as undrafted free agent in 2006 out of Monmouth (NJ).  For his first 3 seasons, Austin was primarily a kick returner and part-time receiver.  In 2009, Austin became the Cowboys's primary receiver.  He went on to make the 2009 and 2010 Pro Bowl rosters.

  4. Jahri Evans - G - New Orlean Saints.  Evans, out of Bloomsburg State (PA), is the NFL's highest paid guard and a multi-time Pro Bowler.

  5. Pierre Garcon - WR - Indianapolis Colts.  Although having a down year like the rest of the Colts, Garcon has become an integral part of the Colts vaunted passing attack.  Drafted in the 6th round in 2008, Garcon is from DIII powerhouse Mount Union (Ohio) - winners of 10 DIII national championships since 1993.

  6. Cortland Finnegan - CB - Tennessee Titans.  This Pro Bowl cornerback has earned a reputation for his nastiness.  Originally a 7th round draft pick in 2006, Finnegan attend Samford University (Alabama) where he was a 3-time All Ohio Valley Conference safety.

  7. Jared Veldheer - T - Oakland Raiders.  A 3rd round draft pick in 2010, Veldheer has already become one of the AFC's top left tackles.  Veldheer attended Hillsdale College (Michigan), a school noted for being a hot-bed of conservatism but not for producing NFL players.

  8. John Kuhn - FB - Green Bay Packers.  A course of "Kooooohn" is heard when this popular Packer player touches the ball.  Originally signed as an undrafted free agent by the Steelers, Kuhn hails from Shippensburg University (PA).  Kuhn has become a jack-of-all-trades for Green Bay - running, blocking, catching and playing special teams.  Also from Shippensburg, Atlanta Falcons starting CB Brent Grimes.

  9. Danny Woodhead - RB - New England Patriots.  Woodhead is college football's all-time leading rusher (all levels).  After attending Chadron State (Nebraska), Woodhead went undrafted and was signed by the Jets. After spending a year on IR, Woodhead was cut and then signed with the Patriots.  Since then, Woodhead has played multiple roles for the Patriots running, catching, and playing special teams - including making a number of plays against the Jets.

  10. Kevin Boss - TE - Raiders - Western Oregon.  When the NY Giants drafted Boss in 2007 in the 5th round out Western Oregon, he was considered a solid prospect but not a potential star.  However, Boss took over as starting TE after Jeremy Shockey as injured - which lead to a Super Bowl victory where Boss made a critical 45 yard catch.  In 2011, Boss signed a huge contract with the Raiders.
Others considered: Mike Tolbert, Brent Grimes, Nate Washington, Cary Williams, Isaac Redman, Jacoby Jones, Derrick Ward

Is your brand Oatmeal or Bacon?  Find out here.


For social links, view my About.Me Profile: http://about.me/fosterthinking

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http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
Sat, 12 Nov 2011 09:04:08 -0800 5 Books that will Re-Wire your Thinking http://fosterunfiltered.com/5-books-that-will-re-wire-your-thinking http://fosterunfiltered.com/5-books-that-will-re-wire-your-thinking
Brain

I'm frequently asked what books I read - and what books I would recommend others read.  There are plenty of very helpful books on how to do something.  And plenty of books that will make you think.  But what if you wanted to fundamentally change your thinking? To re-wire your brain so that your thinking (and behavior) become a competitive advantage?

Here are my Top 5 for doing just that (in no particular order) ...

Core concept:  "This fun little book will help you figure out if you're in a Dip that's worthy of your time, effort, and talents. If you are, The Dip will inspire you to hang tough. If not, it will help you find the courage to quit-so you can be number one at something else."

Godin will always make you think - probably more than any modern business author.  His books always inspire "I've never thought about that before".  However, a lot Godin's stuff is not all that actionable - more theory and concepts than changing behavior.  The exception is "The Dip".  My good friend and relevance filter Tac Anderson gave me a copy several years ago when I was in a transitionary phase in my career as a consultant.  Like many of the books on this list, it was a quick read.  However, it fundamentally changed my thinking on excellence and career fulfillment.  I use the principles in the book as part of any strategy-related discussion for my clients as well as my brand.

Core concept:  "Why do some ideas thrive while others die?  The brothers Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the “human scale principle,” using the “Velcro Theory of Memory,” and creating “curiosity gaps.”

This is the best business book I've ever read.  I actually listened to it first - then bought the actual book.  It's the only business book I've read more than twice.  This book caused me to shift my entire consulting methodology away from promoting products for my clients to promoting (and discovering) ideas.  This is because great brands are ultimately ideas.  As such, I use (with proper credit) their 7 elements of an idea in my consulting sessions.  A brilliant, yet simple read.

Core Concept:  "In studying the leaders who've had the greatest influence in the world, Simon Sinek discovered that they all think, act, and communicate in the exact same way -- and it's the complete opposite of what everyone else does. And it all starts with "why."  

As friends and clients can attest to, this book is probably the one I quote the most.  Simon's book is a profound blend of inspiration, communication, and behavior - all critical elements of effective branding.  Simon's "Why?" principle gets at the heart of what creates a great brand.  Like bacon goes with eggs, it blends perfectly with "Made to Stick" - providing a robust set of concepts for discovering and promoting ideas.  

Core Concept:   The Go Giver tells the story of an ambitious young man named Joe who yearns for success.  Joe learns that changing his focus from getting to giving—putting others’ interests first and continually adding value to their lives—ultimately leads to unexpected returns. 

Told in story format, "The Go Giver" risks being mis-positioned as being trite or cheesy because of it's title.  It is most certainly neither.  Instead, "The Go Giver" uses a simple narrative to uncover what it truly takes to be successful.  Because of it's story format, I enjoyed the audio version more than reading the book.  Joe's story is similar to a situation we've all been in - the pressure to increase sales RIGHT NOW.  Through the narrative, the authors reveal 5 critical elements that Joe was missing in his search for success.  I use the concepts in this book every day.

Core Concept:   Bestselling author Dr. Gary Chapman guides couples in identifying, understanding, and speaking their spouse’s primary love language—quality time, words of affirmation, gifts, acts of service, or physical touch.

Although obviously written as a relationship/marriage book, this is also a business book.  More specifically, it is a book on how to create an internal culture that becomes a differentiator for your brand.  I'm sure that Dr Chapman didn't write it with this intent, but the principles apply to branding, culture, customer experience, employee recruiting, etc.  Why?  Because all of these areas involve people - and how they relate to each other.  Each of the "Love Languages" are manifested in business settings as well - and when you understand this, it will fundamentally change how you interact with your employees, customers, and influencers.

I will also use this post to shamelessly and gladly promote two new books from two of my favorite people:

Corey Smith's book "Do it Right: A CEO's Guide to Web Strategy".   This is the book that every CEO, small business owner, and lead executive must read.  Using humor, story-telling and practical advice, Corey has produced the first web book written specifically to help a CEO.

Ron Price's book "Treasure Inside:  23 Unexpected Principles that Activate Greatness".  Simply put, Ron has unlocked the secret to human potential.  This book is so profound that it needs to be absorbed a bit at a time.  It will help you understand your own "awesomeness" - and make you go digging through your own heart and mind to find these hidden treasures.  

Of course, after you've read all of these books, don't forget to read "Oatmeal v Bacon".

For social links, view my About.Me Profile: http://about.me/fosterthinking

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http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
Wed, 12 Oct 2011 09:56:48 -0700 The Cost of Clarity http://fosterunfiltered.com/the-cost-of-clarity http://fosterunfiltered.com/the-cost-of-clarity
Windshield

We have all watched brands lose their way.  We've seen established brands take the slow walk to irrelevance.  We've seen start-ups that crashed on take-off.  We've seen vibrant brands that were all the rage suddenly become as popular as cold gravy.

How does this happen?  

Of course, there are many causes: lack of funding, internal cultural issues, market shifts, etc.  But I would venture to say that even those issues are more symptoms than causes.   I believe the true cause of failure is lack of clarity.  More specifically, a lack of clarity in three areas:

  1. Lack of Strategic Clarity:  This is manifested in an organization's inability (or unwillingness) to answer this question: "Why are we here?"  I refer to this as the "spiritual" side of a brand.  This is the core element that creates the aroma of the "bacon-ness" of a brand that attracts audiences - both internally and externally.  Brands that have answered this question always have a starting point for making decisions, selecting the right people, etc.  Without this answer, companies tend to drift - from executive to executive, message to message, and audience to audience.  The issue of Strategic Clarity becomes even more apparent when the top decision-makers in a brand have vastly different answers to this question.  This issue can't be fixed with an ad campaign (it might actually make it worse).  Instead, it requires an awareness of the problem from the top executives - and the willingness to change.

  2. Lack of Role Clarity:  Ron Price speaks often of this regarding internal cultures.  The question to answer is "What are we doing and who is doing it?".  While primarily an internal efficiency and productivity issue, role clarity extends to the brand - primarily via customer experience.  When your employees don't know their role, this is manifested on to customers - creating language like "That's not our policy".  Lack of role clarity leads to quality control problems, theft, mis-use of the system and more.  This issue extends to directly to customers as well.  Brand that tend to have purely transactional relationships with their audiences create a role for their customers that severely limits word-of-mouth. When customers don't have the role of brand evangelist, at best you simply have their loyalty - that's not enough.  

  3. Lack of Market Clarity:  While lack of Strategic Clarity and Role Clarity issues may be the primary cause of brand failure, both tend to be more subtle and longer-term issues.  Lack of Market Clarity is usually obvious to everyone.  This is manifested in the question "What are we selling and who are we selling to?"   This is the world of reactive marketing, poorly executed marketing efforts, and squishy messaging - and an obsession with finding the right message.  Surprisingly, lack of Market Clarity affects brands that often have a good product and good people.  They tend to believe too much in the "Field of Dreams" - build it and they will come.  They tend to view marketing as "icky" - primarily because they see their less honest competition using marketing to out-hustle them.  Regardless, you need to present the right image, the right message, and the right offering - all to the right people.
When you think of "Bacon" brands such as Under Armour, Southwest, Starbucks, Apple, SAP, Victoria Secret and others you can see that they do well in all areas of clarity.  Conversely, you can see the brands that are struggling because of a lack of clarity:  AOL, GM, Burger King, and many, many more. 

We know what doesn't fix lack of clarity.  Ad campaigns don't fix clarity.  More investment money doesn't fix clarity.  Casual Fridays don't fix clarity. 

So what does fix clarity?  Leadership.

If you are the primary decision-maker in your organization, it starts with you.  All three of these clarity issues can be solved with leadership.  As a leader, you must first face the truth, clearly define the problem - then lead the effort to change and improve.   

Is your brand Oatmeal or Bacon?  Find out here.

For social links, view my About.Me Profile: http://about.me/fosterthinking

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http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
Sat, 10 Sep 2011 07:55:58 -0700 11 Predictions for the 2011 NFL Season http://fosterunfiltered.com/11-predictions-for-the-2011-nfl-season http://fosterunfiltered.com/11-predictions-for-the-2011-nfl-season
Nfl-crystal-ball-150x150

  1. MVP:  Aaron Rodgers.  With a combination of youthfulness, smarts, leadership, toughness, big arm, and athletic ability, Rodgers is the NFL's best QB.  His weapons and system on offense will rack up yards and TDs - and wins.   Not that it's required to be an MVP, but Rodgers also has a wicked sense of humor.  Oh - and he looks like Ryan Howard from The Office.

  2. 5 New Players to Watch:  Every year, previously unknown players burst on to the scene (Last year: Arian Foster, Danny Woodhead, Stevie Johnson, etc).  Here are 5 to watch this year:
  1. Lance Kendricks - TE - Rams.  A rookie from Wisconsin, Kendricks is the most recent addition to the Freakish Athlete Playing TE club. Look for him to help Bradford and company take the NFC West.
  2. Randall Cobb - WR/KR - Packers.  This Kentucky rookie gives the already prolific Green Bay a multi-tool weapon in the likes of Brad Smith or Joshua Cribbs.  Already one of the fastest players in the NFL, Cobb is going to get touches via receiving, returning, reverses - and maybe some Wildcat.
  3. Von Miller - LB/DE - Broncos.  A defensive end for Texas A & M, this rookie will play strong-side LB on run downs and DE on passing downs.  Fast, intelligent and a great work ethic, Miller is already drawing comparisons to former NFL great Derrick Thomas.
  4. Sergio Kindle - LB/DE - Ravens.  Last year, in an accident caused by a sleep disorder, Kindle fell down a flight of stairs and fractured his skull.  Despite initial diagnosis that his career was over before it started, Kindle is back and will be a critical part of the Raven's vicious pass rush sets.
  5. Andy Dalton - QB - Bengals.  Dalton has the opportunity to be the most prolific of this years' crop of rookie QBs.  He has a solid running game, a stable of talented yet unproven receivers, and offensive wizard in Jay Gruden.  The Bengals defense will also be above average.  On top of all that, Dalton is likely the most NFL-ready in terms of mental toughness, intelligence, big game experience, etc.

  • Next Assistant Coach to become a Head Coach:  Jaguars' offensive coordinator Dirk Koetter.  A former head coach at Boise State and Arizona State, Koetter was in the running for several NFL jobs last year - including the Denver job that went to John Fox.  His creative play-calling and ability to coax somewhat impressive numbers out of mediocre talent will earn him a head coach job next year.  With his boss Jack Del Rio on the hottest of hot seats, Koetter may end up replacing him - especially if rookie QB Blaine Gabbert plays extensively this year.

  • Next Back-up QB to get a Starting Gig in 2012: This doesn't include seat-warmers like Luke McCown (for Blaine Gabbert).  Matt Flynn with the Packers is in the final year of his contract.  In subbing for  Aaron Rodgers (and in pre-season performances), Flynn has proven to be heady and athletic.  Although not packing the biggest arm, Flynn would do well in an offense that requires ball control and intelligence.  Look for him to end up in Denver or Miami.

  • Most Over-Rated Team:  The Detroit Lions are getting all of the hype as a play-off contender.  They are essentially the NFC's version of the Houston Texans - lots of offensive firepower, but limited on defense.  They will finish 3rd behind division winner Green Bay and runner-up Chicago.

  • Most Under-Rated Team:  The Washington Redskins.  The Redskins are going to have a top 5 defense and a top 5 rushing attack.  These two areas will more than cover up their weaknesses at QB.  Look for Timothy Hightower to finish in the top 3 in rushing.

  • Most Wins:  New England Patriots.  Look for them to go 13-3. They've worked on two key areas that were weaknesses last year - offensive weapons and pass rush.  With both of these areas dramatically improved, the Patriots can focus on their recent bug-a-boo of losing play-off games.

  • Most Losses:  Miami Dolphins.  Weak QB, new running backs, limited weapons on offense, porous run defense, and no pass rush.  Have fun with that.  I predict 4-12.

  • Most Depth:  With salary caps and limited roster sizes, depth is hard for most NFL teams to achieve.  However, depth is one of the secret ingredients to each team that has won the Super Bowl the last 10 years or so.  The winner for this category is the Steelers.  They are one of the few teams that could play with their second team offense and defense and still be competitive.

  • AFC & NFC Champions:  For the AFC, I'm going with the New England Patriots. As mentioned above, they have performed well in the regular season, but have had 4 straight years of one-and-done play-off appearances. With improvements in depth, offensive skill set, and pass rush ability, they are the best team in the AFC.  Who they will beat in the AFC championship: San Diego.

    For the NFC, I'm going with a repeat appearance by the Packers - for all the reasons mentioned prior: best QB, best offense, great run defense, great special teams play and the best pass rush in the NFL.  Who they will beat in the NFC championship:  Atlanta.

  • Super Bowl Winner:  Green Bay Packers
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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
    Thu, 18 Aug 2011 11:06:12 -0700 Top 5 Traits of an Elite Brand http://fosterunfiltered.com/top-5-traits-of-an-elite-brand http://fosterunfiltered.com/top-5-traits-of-an-elite-brand

    Over the past few years, I've had the privilege of working with some elite brands.  Many are brands that are not well known outside of their market area.  Some are quietly elite.  And some are brands you've probably bought something from.    In working with these elite brands, I have been struck by how hard they work, how driven the executive teams are, and their general humility about their eliteness.

    In looking at the brands I've seen from the inside as well as studying more well known brands, I've determined that all elite brands have these 5 traits in common:

    1. They have standards, not rules.  Of course, they have business processes - and are quite disciplined about them.  What I mean is that they don't have a bunch of rules telling employees and customers what to do and how to behave.  I've mentioned this before, but this trait in non-elite brands is manifested in signage.  "No checks".  "Wash your Hands".  "No returns without a receipt". "Remember to Smile (I saw this sign at a teller's desk in a bank!), and many more.  The elite brands have standards - manifested in their culture.  They make the workplace fun and productive - and the buying experience easy.  Above all things, they make it easy for their employees to fix problems that aren't in some handbook - especially related to customer experience issues.

    2. They embrace accountability.   Non-elite brands are gifted at re-defining problems, shifting blame, and giving long speeches.  Elite brands have a culture of accountability that permeates the entire organization.  Their people want to own problems, not run from them.  They want to be measured and challenged.  Because of this, they tend to benchmark everything: customer delight, employee productivity, system performance, profitability, etc.  

    3. They use the language of "Yes".   Non-elite brands start with "no".  As in "No, we can't" or "Not my job".  Elite brands start with "Yes".  They say "yes" to customers - and they say "Yes" to each other regardless of department.  Even the traditional "No" departments like HR and Finance, start with "Yes".  This creates a positive, innovative, and creative culture that manifests itself in every part of the brand.

    4. They are polarizing.   Elite brands are not afraid to offend someone.  They aren't afraid to let an under-performing employee go.  Or "fire" a hard-to-deal-with customer.  They also aren't afraid to take a stand with their belief systems and standards.  They aren't trying to please everyone - just the people that share their passion, values, vision, etc.  Non-elite brands are passive aggressive.  They pretend to be nice but complain about customers and each other behind the scenes.  They take abuse from customers who are trying to work the system.  They tolerate mediocre employees, systems, marketing, relationships, etc.  

    5. They want to win.  Every elite brand I've worked with or studied has a "bad guy" they want to beat.  This could be an unscrupulous competitor, a stale industry, or perceptions in the marketplace.  Whatever it is, they want to kick it's butt and blow it up. They are intensely competitive - and as such, they are not afraid of competition or afraid of being measured.  Further, the employees of elite brands tend to be competitive - often manifested in being more healthy and fit than employees of non-elite brands.
    So few brands are elite.  I would estimate that less than 10% of brands in any industry or geographic area are elite.  Of course, there are few elite brands because it's hard work.  Beyond that, it requires a different kind of thinking.  It requires an intolerance for mediocrity, a passion beyond profitability, and a burning desire to be great - 3 traits that are rare in humans in general.  So when you find these elite brands, do business with them.  If you are a business owner or lead executive, find an elite brand and learn from them.  

    For the people that don't want to be elite, there is always Olive Garden, Pop Country, and Old Navy.  

    To buy "Oatmeal v Bacon: How to Differentiate in a Generic World", go here. 


    For social links, view my About.Me Profile: http://about.me/fosterthinking

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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
    Fri, 05 Aug 2011 11:51:17 -0700 The Cost of Boring (inspired by @sernovitz) http://fosterunfiltered.com/the-cost-of-boring-inspired-by-sernovitz http://fosterunfiltered.com/the-cost-of-boring-inspired-by-sernovitz

    Advertising is expensive.  When advertising does not produce measurable results (sales), it is even more expensive.   What's really expensive is having a boring brand. Word-of-mouth provocateur Andy Sernovtiz says it best: 
    "Advertising is the price you pay for being boring".   

    Being boring is one of the hidden costs of business.  It means that you have to bludgeon/advertise to generate response from the marketplace.  It usually means you have to provide discounts or deals to move people to buy.  It means you have to work unnecessarily hard to find and keep the right people (both employees and customers).   

    Beneath all of that is the most potentially fatal hidden cost of being boring ... it means you probably have a product/service/idea that people don't want.  As such, you have to create a false demand in the marketplace.  You have to over-promote.  You have to over-inflate value (or need).  Even worse, it means no word-of-mouth.  No excitement. 

    That's why a brand starts not with your message or your marketing plan but your core idea.  Bottom line: Make stuff people want.  Solve a problem.  Create something truly different.  Deliver an amazing experience.  Then maybe you can consider advertising.

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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
    Wed, 03 Aug 2011 12:15:00 -0700 5 Things We Learned from the Debt Ceiling Dramedy http://fosterunfiltered.com/5-things-we-learned-from-the-debt-ceiling-dra http://fosterunfiltered.com/5-things-we-learned-from-the-debt-ceiling-dra

    First some disclaimers ... I'm a conservative with a strong libertarian bent.  I don't belong to a political party.  I'm not a member of the Tea Party, but support many of their ideals.  I believe in the Constitution.  And I believe in American exceptionalism.  So now you know.

    The debt ceiling debate/drama/discussion revealed a lot about the current state of politics and thinking in the US.  Here are 5 things we learned:

    1. The system worked.  By "system", I mean the very intentional portion of the Constitution that ensures checks-and-balances.  This system (usually) prevents the dominance of any particular ideology.  In short, both extremes of the left and the right thought the deal was bad.  In addition, it was a good lesson on the inner workings of the Constitution related to spending and budgets.  It was quite obvious that most people didn't know that spending bills originate in the House - and that the President by law has to submit an annual budget.  

    2. Progressives/liberals don't understand math.  The debt-ceiling debate exposed a glaring hole in the core philosophy in the supporters of Keynesian economic policies.  In short, they think that the massive debts have been caused by "Bush tax cuts" and not enough taxes on the "wealthy".  As I sarcastically pointed out on Twitter, we can't have a debt problem because we still have rich people.  Unless you are idealogical KoolAid drinker, the math is obvious. We have a spending problem.  More specifically, we have redistributed wealth to the point that now more Americans are receiving direct benefits from the federal government than are paying taxes.  This is unsustainable.  As Margaret Thatcher famously said, "The problem with socialism is that you eventually run out of other people's money".  

    3. Obama is not a leader.  At a minimum, a leader has good instincts.  This was what made Bill Clinton a good leader.  He could sense the prevailing mood and tone of the American people. An even better leader can articulate a position and hold firm to it.  This is what made Ronald Reagan a great leader.  President Obama has neither the skill of good political instincts, nor the ability to formulate and articulate good ideas.  Throughout the debate, he came across as repetitive, petulant, and a bully.  Case in point, his approval numbers dropped 10 points during the past two weeks.  This is liberals and moderate independents pulling their support.  This is reflected of both his thinking and his lack of experience.

    4. Politics & the Media love drama.  By all measurements, the August 2nd deadline was very likely a made up Armageddon date.  Whether it was created by the Media or one of the political parties, it did serve to create great drama.  And politics and the Media love a good drama.  This is not unlike a reality show where the producers create situations in order to amplify the drama.  When I asked a very smart friend how he would have solved the problem, he replied "You can't have a reasonable solution in an unreasonable environment".  Amen to that.

    5. The Tea Party has staying power.  The mainstream media and their friends on the left would have you believe that the Tea Party movement is just a front for the GOP.  The debt ceiling stand-off destroyed this theory.  Without the Tea Party, the establishment GOP would have behaved differently - and there would have been a different outcome.  Although spending $2.4 more trillion that we don't have is not a true victory, the fact that the final agreement contained real spending cuts and no tax increases is symbolical of the influence of the Tea Party.  Ironically, most Tea Partiers are pissed that the debt ceiling was increased - and think that the deal sucked.  However, their influence on the political process is obvious.  In that lies a lesson for GOP primary candidates at all levels - if you inspire Tea Party backing, you will greatly increase your chances of winning. 
    We now return to Biden's shovel-ready mouth, media speculation around the electability of attractive conservative moms and breathless coverage of where Casey Anthony may be hiding out.



    For social links, view my About.Me Profile: http://about.me/fosterthinking

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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
    Wed, 27 Jul 2011 08:51:33 -0700 32 NFL team = 32 juicy trivia bits you probably didn't know. http://fosterunfiltered.com/32-nfl-team-32-juicy-trivia-bits-you-probably http://fosterunfiltered.com/32-nfl-team-32-juicy-trivia-bits-you-probably

    In celebration of the end of the NFL lock-out, here are 32 NFL trivia tidbits:

    1. The Dallas Cowboys are the only team in the NFL with a starting QB that was not drafted (Tony Romo)
    2. NY Giants long snapper/LB Zak DeOssie and his father Steve are the only father-son combo to win Super Bowls with the same franchise.
    3. Despite only starting 12 games in 2010, Eagles' QB Michael Vick put up the highest passing yardage of his career (3018).
    4. Redskins LB London Fletcher has lead the NFL in tackles an astounding 11 straight years.
    5. The Bears have 4 former Vanderbilt players on their roster - the 2nd most from any college on one team.
    6. The last time the Detroit Lions won a play-off game was 1991 - when rookie WR (and former Bronco) Titus Young was 2 years old!
    7. Packers CB Charles Woodson is one of only 3 players in history to win a college national champion, the Heisman Trophy and a Super Bowl (this bit of trivia comes with an asterisk).
    8. Vikings rookie QB Christian Ponder is one of only 3 QBs drafted in the first round in the history of the franchise.
    9. Falcons TE Tony Gonzalez is one of only 7 players in NFL history with a 1000 or more career catches - and the only TE in that group.
    10. The only Carolina Panther to have played in and won a Super Bowl is their new head coach Ron Rivera (Bears '85).
    11. Saints QB Drew Brees threw a career-high 22 interceptions in 2010.
    12. Buccaneers safety Corey Lynch is married to Billy Graham's granddaughter.
    13. Cardinals offensive line coach Russ Grimm is one of only 4 assistant coaches who are also in NFL Hall of Fame (Mike Singletary, Bruce Matthews, and Rod Woodson are the other two).
    14. Rams QB Sam Bradford set an NFL rookie record by completing 326 passes in a season (originally set by Peyton Manning)
    15. 49ers' rookie head coach Jim Harbaugh is the only active head coach to have been a starting NFL QB.
    16. The 2010 Seahawks became the first team in NFL history to make the play-offs with a sub-.500 record (7-9).
    17. In their 4 games against the Patriots and NY Jets in 2010, the Buffalo Bills gave up 966 yards rushing.
    18. Dolphins LB Cameron Wake became the first former Canadian Football League player to go to an NFL Pro Bowl since Doug Flutie went in 1998.
    19. Patriots QB Tom Brady earned $26.5 million in 2010 (not including endorsements).  His wife Gisele Bundchen made $45 million in 2010.
    20. The only two players in the NFL from the Univ of Maine both play for the Jets (Matt Mulligan and Mike DeVito)
    21. Ravens LB Ray Lewis is the only player in NFL history with at least 35 sacks and 30 interceptions in his career
    22. Despite only starting 11 games, Bengals (now FA) WR Terrell Owens lead the team in catches, yards, and TDs.
    23. Browns rookie FB Owen Marecic was the only player in D1 college football to be a two-way starters (FB and MLB).
    24. Steelers DE Brett Keisel made the Pro Bowl after his 9th season - the longest stretch of any active player with the same team.
    25. Texans RB Arian Foster compiled the most single season rushing yards (1616) ever by an undrafted player.
    26. Colts QB Peyton Manning has at least one 300 yard passing game every year for 14 straight years - an NFL record.
    27. The Jaguars have never retired a jersey number - although Tony Boselli's #71 hasn't been used since 2002.
    28. Titans head coach Mike Munchak and offensive line coach Bruce Matthews were teammates with the Oilers - and are both Hall of Famers.
    29. The Denver Broncos ranked dead last in total defense in 2010 (gave up an average of 390.8 yards per game)
    30. Chiefs center Casey Wiegmann has made 10,141 consecutive NFL snaps.
    31. Raiders won all 6 of their divisional games in 2010 and still missed the playoffs - a dubious NFL first.
    32. Chargers Philip Rivers and Antonio Gates have connected for 42 TDs - 4th most in NFL history among QB - TE tandems.


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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
    Tue, 19 Jul 2011 07:50:00 -0700 How to Prevent Marketing #Fail http://fosterunfiltered.com/how-to-prevent-marketing-fail http://fosterunfiltered.com/how-to-prevent-marketing-fail

    Advert_fail

     

     

     "I tried that.  It doesn't work".  That's a common phrase you hear from small business owners or corporate marketing people related to the results/return on a marketing tactic. 

    I've heard that about ...

    Direct mail

    Radio

    SEO

    Events

    Social media

    Billboards

    TV

    In other words, I've heard "it doesn't work" on just about every marketing tactic out there.  I rarely have found that it doesn't work because it doesn't work.  Instead, I found that a tactic didn't work because:

    • The company has a brand that sucks.  If your brand sucks, advertising in any form is just a reminder that people don't like you.  You are way better off "going dark" and fixing this larger than problem.  Investing (and hoping) that marketing will change this perception will likely just make it worse.  
    • The creative elements suck.  As a rule, if your outbound marketing efforts are not pleasing to the senses, your marketing investment won't work.  Despite what appears to be a rather obvious rule, I'm amazed at how rampant this is - bad creative design in print, bad production in TV and radio, poorly designed web sites, etc.  Unless you have an amazing, one-of-a-kind, can't-get-it-anywhere-else product, most people won't respond to crappy creative and production.
    • The message sucks.  The term "message" is frequently confused with your slogan and your pitch.  A true message is just the language you are using to create behavior.  Your message should answer the questions that your audience has: 1) Who are you?  2) What are your selling?  3) Why should I buy it from you?, etc.  If the language in answering these questions is boring, cliched, manipulative, deceptive, etc, then your marketing likely won't work.   
    Other factors: 
    • Frequency: if you are going to market, then market.  If you have a limited budget, pick 1 - 2 tactics and DO THEM RIGHT.
    • Consistency: put together a plan, then execute it.  This will help keep your from reacting to the flavor-of-the-month marketing tactic.
    • Source of advice:  it's your money and your brand, so question EVERYTHING when being pitched a media tactic by a media rep or your ad agency.

    Marketing tactics are like everything else in life (relationships, fitness, finance, etc) - you get out of it what you put it in to it.  

     

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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
    Fri, 15 Jul 2011 08:05:35 -0700 5 Rock Bands You Should Know http://fosterunfiltered.com/5-rock-bands-you-should-know http://fosterunfiltered.com/5-rock-bands-you-should-know
    Rock

    I thought I'd spare you another branding metaphor (or political rant) and talk about another passion: music.  More specifically, music you don't hear on the Oatmeal Assembly Line called "Top 40".  I love all kinds of music, but thought I'd share with you 5 bands from what Reverend Lovejoy would call the "rock and/or roll" genre.  Each act is fresh and original, as well as great musicians and songwriters.

    1. Band of Skulls.  This 3-piece band from England is part of the "garage" sound that has seen a re-birth with White Stripes, The Black Keys, and the Killers.  Band of Skulls provides a mix of blues, foot-stomping rock, and more mellow stuff.  It's amazing that 3 people can create such a cool variety of sounds.  Check them out here: http://www.bandofskulls.com/

    2. Black Rebel Motorcycle Club.  This California-based band took their name from the name of Marlon Brando's motorcycle gang in the movie "The Wild Ones".  Also part of the "garage" revival, BRMC also has a folk rock sound similar to Dylan or the Rolling Stones.  Listen and learn here:  http://www.blackrebelmotorcycleclub.com/

    3. Empire Saints.  Originally from Ireland and now based in Los Angeles, Empire Saints is an underground band with a sound that is a blend of U2 and early 70s UK bands.  "Soundtrack to the City" is a fresh, original song that you must listen to.  Learn more about Empire Saints here:  http://www.empiresaints.com/

    4. In-Flight Safety.  More international flavor, this band calls Nova Scotia home.  Their soaring vocals and guitar licks will remind us Gen X'ers of some the mid 80's British acts.  Listen here: http://www.inflightsafety.ca/

    5. Radio Moscow.   This Iowa band plays a sound called "Psychedelic Blues" that is reminiscent of Jimi Hendrix and Black Sabbath.  Although their sound harkens back to the late 60s and early 70s, it still sounds original.  Must listen: "City Lights".  Check 'em out here: http://www.radiomoscow.net/
    Others:  The Parlor Mob, Damien Jurado, Gaslight Anthem, Billy Boy on Poison.

    Have a favorite "bacon" band?  Let me know!

    SPECIAL OFFER:

    Buy 25 copies of "Oatmeal v Bacon" and get 25 copies of "Oatmeal v Bacon".  And a completely new way of thinking about your brand.

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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
    Fri, 01 Jul 2011 09:10:18 -0700 The Top 5 Brand Ailments - and How to Cure Them http://fosterunfiltered.com/the-top-5-brand-ailments-and-how-to-cure-them http://fosterunfiltered.com/the-top-5-brand-ailments-and-how-to-cure-them
    Xray

    Brands are living organisms.  Like any organism, they get sick - and sometimes die.  And like any organism, the symptoms often mask the cause.  

    So with that cheery little analogy in mind, here are the Top 5 Brand Ailments - and How to Cure Them:

    Symptom: Not enough people know who we are
    Cause: Brand Awareness.  This is the #1 problem facing most smaller brands.  They can't afford massive ad buys - and they aren't doing something interesting enough to generate word-of-mouth.  
    Cures:  The first step is to re-assess your product offering.  If it isn't generating buzz, then maybe it just isn't all that interesting or different. If you think an ad buy would help, then consider co-branding - or if you represent a manufacturer, hit them up for some ad money.  If you are going to do an ad buy, do an ad buy.  In most case, anything less than $10,000 - $15,000 over a period of 2 months (at least in a smaller market) is not enough.  Finally, be extremely cautious about letting the media company (TV, radio, print, etc) develop the campaign and creative.  Find a good ad agency and have them do the creative and the media buy.  Your goal isn't to spend money on advertising.  Your goal is to solve the problem (brand awareness).  So do it right or don't do it at all.

    Symptom:  We don't know who we are.
    Cause: Identity Crisis  This is the Radon of brands:  Most brands are unaware that they have it.  And when they figure it out, it's often too late.  An Identity Crisis is horribly expensive because it leads to a never-ending stream of new logos, new slogans, new campaigns - and endless committees and meetings.  All in an effort to "find yourself".  It often leads to other issues like "Karaoke Syndrome": pretending to be another brand that is more original and cool than you.  Or "Comb-Over Syndrome": in complete denial about what you are really dealing with. 
    Cure:  The first step is understanding that all brands have a personality.  This is typically dominated by the founder/lead executive, but includes the collective personalities and spirits of the employees, customers, and influencers.  The second step is to define self-worth. What are you the best at?  What problems can you solve that no other company can?  Finally, you've got to find your purpose.  In organizations, this is Strategic Intent.  It is the answer to this question:  WHY ARE WE IN BUSINESS? 

    Symptom:  Crappy logo, website, sales material, store front, lobby area, personal/employee appearance et al.
    Cause: First impressions  As I have mentioned before, all brands are in high definition.  So you simply MUST look good.  It's that simple.
    Cure:  This reminds me of the old joke about the guy who went to the doctor complaining that when he lifted his arm that it hurt.  The doctor replied "Then don't do that".  To put it bluntly, you can't suck at any of these.  And you can't fix it with a snappy new slogan.  

    Symptom:  Stale, dated brand with an aging audience.  

    Cause: Irrelevance  Brand regeneration is absolutely essential for a brand to sustain itself from generation to generation (think Disney, Coke, and Harley).  With the fragmentation of media, the over-commoditization of everyday products, and the rise of tech brands, having an established brand is no longer a guarantee of long-term stability.  
    Cure:  Relevance requires youthfulness.  Not necessarily intentionally marketing to a younger audience - but looking, feeling, and acting young, fresh and up-to-date.  If you are an older brand, you get the benefit of creating "Nostalgic Relevance" - the blend of heritage and modernness.  Unless your product is for a very specific age demographic (children or elderly), a safe bet is to aim for 30 - 35.  To do this, you need to pay close attention to first impressions, technology, and language - along with being authentic and having a product actually worth buying.

    Symptom: "Shiny Object Syndrome" - a reactive approach to marketing.
    Cause:  An Identity Crisis or panic over lack of Brand Awareness can be leading causes for this issue.  However, I believe the #1 problem is lack of planning.  More specifically, not having a strategy.  This causes companies to flit from tactic to tactic - often playing "me too" with competitors using similar tactics.  This is most prevalent in digital marketing: social media, Groupon-type tools, SEO, etc.  
    Cure:  If the cause is a lack of planning, how about having a branding/marketing plan?  Here is a handy-dandy guide to planning:  1) Assessment - what issues and opportunities are we facing? 2) Strategic intent - why are we doing this? 3) Differentiation - what makes us truly different?  4) Message - what are we going to say and who are we going to say it to?  5) Resources & Tools - what tools do we need and what is our budget?  6)  Action plan - what are we going to do and who is going to do it?  7)  Execute & Measure - Are we following the plan and is it creating the desired results?

    Do some of these hit home for your business or personal brand?  Then it's time to turn and cough.

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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
    Wed, 29 Jun 2011 07:15:00 -0700 Music Discovery: "20th Century Man" by The Kinks http://fosterunfiltered.com/music-discovery-20th-century-man-by-the-kinks http://fosterunfiltered.com/music-discovery-20th-century-man-by-the-kinks

    The Kinks were an integral part of the mid-1960's British Invasion and are probably best known "You Really Got Me" and "Waterloo Sunset".  In 1971, they release their 9th album (their first with RCA) called "Muswell Hillbillies".  It flopped commercially, but is full of amazing, timeless music.  Released today, they would be considered indie/folk rock - with a sound similar to Band of Horses or Mumford and Sons.

    The best song on "Muswell Hillbillies" is "20th Century Man".  Here it is; with the lyrics below the YouTube embed:

     

     

    Lyrics:

    This is the age of machinery,
    A mechanical nightmare,
    The wonderful world of technology,
    Napalm, hydrogen bombs, biological warfare,

    This is the twentieth century,
    But too much aggravation
    It's the age of insanity,
    What has become of the green pleasant fields of Jerusalem.

    Ain't got no ambition, I'm just disillusioned
    I'm a twentieth century man but I don't wanna be here.
    My mama said she can't understand me
    She can't see my motivation
    Just give me some security,
    I'm a paranoid schizoid product of the twentieth century.

    You keep all your smart modern writers
    Give me William Shakespeare
    You keep all your smart modern painters
    I'll take Rembrandt, Titian, Da Vinci and Gainsborough,

    Girl we gotta get out of here
    We gotta find a solution
    I'm a twentieth century man but I don't want to die here.

    I was born in a welfare state
    Ruled by bureaucracy
    Controlled by civil servants
    And people dressed in grey
    Got no privacy, got no liberty
    Cos the twentieth century people
    Took it all away from me.

    Don't wanna get myself shot down
    By some trigger happy policeman,
    Gotta keep a hold on my sanity
    I'm a twentieth century man but I don't wanna die here.

    My mama says she can't understand me
    She can't see my motivation
    Ain't got no security,
    I'm a twentieth century man but I don't wanna be here.

    This is the twentieth century
    But too much aggravation
    This is the edge of insanity
    I'm a twentieth century man but I don't wanna be here.

     

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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
    Tue, 28 Jun 2011 12:59:50 -0700 The 5 Whys of Branding http://fosterunfiltered.com/the-5-whys-of-branding http://fosterunfiltered.com/the-5-whys-of-branding
    Why

    Awhile back, I tweeted that the first question to ask/answer in branding and marketing is "why"?  Answering "why" establishes strategic intent.  Unfortunately, most companies start with what, when, who, how, and where.  All of which are important questions - but only if you answer "why" first.  

    Here are are 5 "whys" to ask yourself (or your agency) before you spend money, execute a plan, etc:

    • Why do we exist?  This is the spiritual side of a brand.  While comprised of your mission and values, it is more about your purpose.  Why are you in business?  Why do get up and do this every day?   Because of it's perceived intangibility and indirect impact on the P & L, strategic purpose is often ignored.  Similar to individuals, brands without a strategic purpose tend to suffer from an "identity crisis".  The greatest proof of this is when brands flit from slogan to slogan and campaign to campaign - all without ever establishing an identity. So while you may not have a line item in your marketing budget for "strategic purpose", not answering this first "why" is going to be very, very expensive.

    • Why are we different?  There are 4 primary kinds of differentiation: 1) Product, 2) customer experience, 3) culture, and 4) advertising.  If you answer the first question, you will likely also determine what makes your culture different.   And if your culture isn't different, then you are likely far to reliant on one of the other 3 areas of differentiation.  A great culture can't be copied or stolen.  While it does need to be nurtured, doing so will ensure continual relevance.  A great culture will feed product innovation, customer experience, and advertising.

    • Why should someone choose us over our competition?  Unless you have locked up the channel or are the only gas station in a small town, you have competition. Further, you probably have worthy competition.  The key word here is "choose".  Depending on the industry, your audience is often 100% control of their decision of whether or not to buy from you. So you can compete on price, features, service, etc - but all of those are commodities.  Instead, what if you competed on values?  To paraphrase Simon Sinek:  "Stop look for people who need what you are selling and start looking for people who believe what you believe".  This philosophy will transform your advertising and the buyer/seller relationship.

    • Why would someone want to work here?  Your employees are one of the first manifestations of your brand and your values (add logo, website, and lobby/storefront to this list).  if your primary Employee Retention Program is that their paychecks don't bounce, you are asking for trouble.  Here is something to consider:  shouldn't someone want to work for you for the same reason that a customer wants to buy from you?  Again, this goes back to cultural differentiation, clarity of purpose, etc.  If those things don't matter, then it will get manifested in the people you hire.  And they will manifest your decision on how they treat each other and your customers.

    • Why would someone talk about us?   Every brands wants word-of-mouth.  They may even hire a word-of-mouth "expert".  But word-of-mouth is not a tactic.  Paraphrasing Ken Blanchard, it is the applause you receive for a job well done.  So you MUST give them a reason to applaud.  You can generate temporary (or fake) buzz with edgy ads, but true buzz comes from doing and being something truly different.  It comes from moving people; creating emotion.  It comes from understanding that your customers' relationship with your brand is has all of the traits of a personal relationship.  This ties directly back to what makes you truly different.  If you aren't different in one of those areas mentioned above, you simply won't generate word-of-mouth.  

    As it relates to the original thought, you should always ask yourself "why are we spending this money?" or "why are we doing this?"  The ability to answer these questions with confidence and clarity will be directly related to at least one of the above questions.

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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster
    Fri, 24 Jun 2011 09:01:04 -0700 How Blackberry Became Oatmeal http://fosterunfiltered.com/how-blackberry-became-oatmeal http://fosterunfiltered.com/how-blackberry-became-oatmeal
    3_blackberrys

    Remember when having a Blackberry was a status symbol?  Remember when Blackberry was cool?

    As of January 2011, Blackberry still holds the #1 market share position for smart phones (Android is #2 and iPhone is #3).  

    Yet something is missing.  Blackberry is no longer a must-have item.  They they used to Bacon, but now they are on the precipice of two cliffs:
    • Losing the conversation.  This is completely anecdotal, but in the decision-making hierarchy, Blackberry likely comes in 3rd.  And maybe now 4th behind a Windows phone.
    • Becoming a niche product.  Like hockey, Blackberry will continue to have a core loyal following.  But also like hockey, they will have to figure out to make money with a much smaller market.
    So what happened?

    I have no inside knowledge.  But I am a former customer.  I owned the original Blackberry, then the Pearl. But that was 3 years ago.

    • Playing catch up.   At the time of their release, Blackberry was innovative.  Not just innovative, but accessible.  Owning one was cool.  They were like Elvis from 1956 - 1962.  Then came The Beatles (like the iPhone).  They made Elvis irrelevant to the next generation of music fans.  Blackberry has never really recovered from the iPhone - and Android has made it worse.  This has forced Blackberry in to a game of we-have-that-too.  And that doesn't create conversations or relevance.  Playing catch-up flooded the market with lots of different Blackberry options.  Because they were built for Enterprise (see below), the user experience compared to the iPhone and Android was inferior for individual consumers.

    • No differentiation in advertising.  Watch a Blackberry ad.  While visually well-executed, there is virtually no differentiation.  Ironic to my analogy above, they even used a Beatles song in one of their campaigns!  The most damning ads are the ones with the hip Gen Y person talking about all the things they use their Blackberry for - none of which are any different from Android and iPhone.  They remind of when Tiger Woods endorsed Buick.  Of course he drives a Buick!  Wink, wink.  

    • Forgot their core audience.  This issue is likely the #1 reason for Blackberry's slow trudge to the Oatmeal bowl.  They started in the Enterprise market - and still dominant it.  So why change focus?  I don't know, but it smells like fear and ego.  Or maybe they just needed to spend their ad budget.  Either way, they have greatly diluted their brand.  Instead of going after the consumer and SMB market, they should have gone the way of CISCO.  Remind people how much business is done on Blackberrys.  Be the grown-up, not the hipster.  Be the serious profesional, not the amateur.  Is it too late to go back to their core?  Probably not - simply because they do have a loyal fan base and still own the Enterprise market. 

    • Poor handling of PR.  Blackberry used to seem invincible.  They could make no mistakes.  And when they did, they were back-page issues. Unfortunately, when you lose relevance, you increase the opportunity for criticism.  So from lawsuits to network outages, what are probably fairly common business issues became amplified - adding to the chorus of "What happened to Blackberry?"

    It sucks to go from Bacon to Oatmeal.  Very few brands ever make it back.  Old Spice, Jack in the Box, the NBA and ... ???.

    But Elvis made it back for a few brilliant years.  Then his demons got him.  But he did become relevant again by returning to his roots, being truly different from other acts, and connecting with his audience.  All of which Blackberry could do if they have the political will.  Thank you very much.

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    http://files.posterous.com/user_profile_pics/1033941/IMG_1380-WM.jpg http://posterous.com/users/1brkRFlcEEN Justin Foster Justin Foster Unfiltered Justin Foster